Customer Service Training and Automation Seminar

Become a Customer Service Star - Customer Service Training and Automation Seminar

Coming to Colorado Springs - November 10th, 2006. You’re invited to the most eye opening and profitable private Customer Service Training introduction ever arranged…

"Give us 1/2 day and we'll reveal powerful money-making customer service strategies that will effortlessly attract a never-ending stream of new clients to your business."

It's hard to believe. But, yes, month after month, year after year, a handful of successful savvy business people drive clients to their businesses effortlessly, almost like having the business on autopilot. These businesses, ranging from customer service organizations, retailers, government contractors to local, regional and national associations all have one thing in common...

Absolutely outstanding Customer Service:

· They have learned to relate to their customers

· They know what to focus on to build relationships

· They have a system in place to assess customer needs

· They know what a customer expects and then exceed that expectation every time

· They truly know what it is to AMELIORATE (to improve or make better) their customers lives

Sound familiar in your business? If not, you’re losing a never ending stream of customers and clients.

The Truth About Customer Service

· Service is a critical part of any business: Remember it generally takes about fifteen seconds to decide on a dentist—and fifteen years to find out whether the choice was the right one. As a result, most people feel that talking to friends, relatives, and colleagues is a better way to choose that dentist than looking through the yellow pages for the largest ad. —Godfrey Harris

· No asset has greater worth than the trust of a customer - J.C. Penney

· What others say about you and your product, service, or business is at least 1,000 times more convincing than what you say, even if you are 2,000 times more eloquent. — Dan Kennedy

· A thing that is bought or sold has no value unless it contains that which cannot be bought or sold. Look for the “priceless ingredient.” — Robert Collier

· Positive word-of-mouth marketing is generated, built and sustained, not on a single gigantic activity, but on a thousand little things done well, day in and day out. — Jerry Wilson

· They may forget what you said, but they will never forget how you made them feel. — Carl W. Buechner.

Who hasn't been in business and at some point asked themselves, "What am I doing wrong? How come that business spends a fraction on advertising than I do but still has customers waiting in line to get in… why not me? Why did his or her business take off and not mine? How can I learn what they do and apply it to my business?"

Have you ever heard that SUCCESS is in the BACKEND? But, when you look at your backend it’s not producing or is barely producing a living.

If you are like everyone else, until today, you just watched in frustration. You want these insider secrets but they are just beyond the reach of your outstretched fingertips. You know there must be a better way.

And there is. You see, like they had to do, you too can get full access to seasoned experts in the art of building a business by providing delightful customer service.

And, NO, customer service is not just a friendly smile and positive attitude. Real Customer Service is learning everything there is to know about your customer, becoming everything they need and then finding ways to totally surprise them with lots more that they didn't even know was possible.

For that, you have to learn from the experts with years of study... or you can go out of business while you spend years learning it by yourself through the trial and error process.

You could also spend thousands of dollars to pay for your own personal consultations.

Or -- join us... where you can be One-to-One and ask your most burning questions about customer service enhancement opportunities and get straight answers. Join us... and chat with the experts informally and work to develop an individual improvement plan for your business.

Join us... And it won't cost you thousands of dollars in training and consulting fees.

Here's all you have to do:

Warning! Seating is extremely limited. We have limited classroom space. When it's full, it's really FULL! Reserve your seat now.

MARK THIS DATE ON YOUR CALENDAR:
NOVEMBER 10, 2006, Colorado Spring, CO

AND GET READY TO

Become a Customer Service Star!

Hi, we're Terry Wisner and Wes Waddell. We've shared these frustrations first hand. We've watched small businesses compete and win against big businesses and wondered how they did it. Yes, for many years, Terry has spoken to audiences large and small. We've both paid for consulting and attended seminars presented by top professionals. We'd get some information on marketing at one, a few tips on customer service skills from another, tips on automating some of the process from a third.

We found no seminars directed at giving you, the business owner or professional, the skills you need to both delight your customer and build the business. We found no seminars that combined practical information on how to begin customer service system planning, how to build customer loyalty and how to develop individual improvement plans for both your employees and your business. Everyone else did it in pieces. Nobody put it all together. Until now...

About a month ago, we were both leaving one of the sessions at a seminar put on by our good friend Trevor and the Colorado Springs Customer Service Association, Colorado. Terry was the Key Note Speaker for the day. I told Terry, "I'd love to put on a seminar for Customer Service some day that includes not just the planning and training, but that has all the current automation tools too." Terry said, "Let's do it!" And with no more than that... Become a Customer Service Star - Customer Service Training and Automation was born. We talked by phone the next day and met for lunch the next week and talked out what we wanted to accomplish. Since then, we lined up a series of great speakers one by one. We created the seminar of our dreams, one that we would gladly pay thousands of dollars to attend, one that provides practical information, one that leaves you with the satisfied feeling that yes, you did get your money's worth and more.

We developed the seminar to solve the great frustrations we found among our clients and friends:

	Small business owners told us that they don’t have the time or the man power to create a customer service plan, let alone train their employees to implement it.
	Many were mom and pop shops that only had so many hours in a day... how could they possibly create an environment where their customers thought of only them for advice and services?
	Business friends would ask us, "How do I get more referrals and testimonials from my best customers?" What do I do with them when I do get them?
	Consultants we knew asked us how to limit or even eliminate cold calling and missed appointments.
	And everyone wanted to know how to become a more successful business. They wanted to know how to relate better to their customers and clients, how to create emotional bonds with people and create that - Customer for Life.
	The vast majority were needing to find out how to use their mailing list effectively, and how to create massively profitable backend and follow-up sales. Can you believe that many don't even have a list?
	Some had even began to ask about the new technologies like: Automated mail, Blogs and/or Podcasts and Auto-responder series.

"Does Any of This Sound Like You?"

We hear these tales from every business and professional we talk to. Sound familiar???

	You're a COACH, CONSULTANT, TRAINER OR BUSINESSMAN who could multiply your business if only your customers understood what all you could do for them.
	You are an EXPERT IN A PARTICULAR FIELD who wants to keep in personal contact with his clients but have limited time to do so and no idea what to say.
	You HAVE A HUGE MAILING LIST but don’t know how best to use it or don’t have the time to send all those mails out on a regular basis.
	You heard that YOU SHOULD SPEAK AND TRAIN TO GROW YOUR BUSINESS but speak about what or you’re not even sure it will work for your business.
	You are a SERVICE PROFESSIONAL who finds it more and more difficult to compete in a saturated market. Doing what everyone else is doing just isn't working.
	You've given LOTS OF TOASTERS AWAY and yet your new client numbers have remained level or even begun to decrease.
	You've PRINTED FANCY BROCHURES and mailed promotional packages all over the countryside with disappointing or worse, unknown results.
	You're OVERWHELMED BY THE CONFLICTING INFORMATION the marketing department gurus sell you.
	You love the business but HATE MARKETING yourself or your business. You'd give anything to have your clients or customers do it for you.

BUT WHAT DOES ANY OF THAT HAVE TO DO WITH CUSTOMER SERVICE?

Everything… "Really GREAT Customer Service is The Missing Ingredient to All Those Problems Above"

But, most of all it stops you from spending both time and money in all the wrong places

"What you are doing, right now, to better understand and relate to your customers and clients?"

Join us to discover how to:

· Use the "One Question Survey" to determine the financial stability of your business.

· Use customer service to grow your business

· Create customer service plans for your business

· Create automated processes to handle many of your daily customer service tasks

· Relate to your clients and keep their attention

· Market yourself and your business

· Establish your business as the place to go for answers

· Get and use testimonials to build your businesses reputation and credibility

· Reduce or even eliminate cold calls

· Double or even triple your customers lifetime value

· Learn about direct mail automation

· Learn how to turn customer complaints into customer testimonials and new sales

· Learn how to turn your clients into your largest sales force

And sooo much more!

We also knew that just the two of us didn't know everything. Over the years we have met and consulted with a few very talented consultants and trainers who have gained our respect because of their practical knowledge and no nonsense style.

When we created this seminar we decided that we needed their expertise as well as our own to give you a well-rounded, step-by-step entree into customer service planning and automation as a marketing strategy to grow your business.

With you in mind, we chose four experts in nine key areas of customer service. These four experts have appeared in many venues, both nationally and internationally, but never together in such a powerful, concentrated way designed to propel your business to new heights.

Improve Customer Service in every level of your organization.

Hear practical examples that you can use in your business.

See the tools in action that you can easily employ yourself.

You will master nine key secrets that will skyrocket your career or business using customer service:

1. Use Customer Service to Grow Your Business.

Great customer service isn’t an option in today’s technological world. Customers have not only the choice of many different businesses to obtain the goods and services they want, but they can sit in their homes and have the internet deliver almost anything they desire right to their doors. Service and trusted information are the only means of setting yourself apart from the competition.

Talking about customer service improvement ...won’t result in improvement. Owners, employees and managers must fully understand how their attitudes impact:

Customer feedback

Customer satisfaction

Customer retention

A great smile and a friendly hello is not customer service! Knowing the customers name and likes is not customer service! Having the cheapest price or fastest response is not customer service!

2. Create The Worlds Best Customer Service Plans.

Where does your business stand in the eyes of your customer? How do you find out? Where should you focus the major part of your improvement efforts? A complete Customer Service Plan and the action steps that go with it are the foundation that supports all your marketing and sales. Without a complete plan… how do you know where you are going?

3. Use Automation to Handle Much of Your Daily Customer Service Interaction.

Amateurs do it all themselves because that’s the only way they know how. As a professional business owner, you know that you don’t have time to do it all yourself. You know that your time is better spent running the business and not working in the business. Automation is how you do it yourself once, the way you want it done, and then it gets done that way for you from that point forward even if you have no staff.

4. How to Relate to Your Customers and Keep Their Attention.

You must grab your customer’s attention with your first words, create rapport, build trust and keep your audience's interest. Your words, your gestures and your presence will create the trust that will instill your service message in every customer you interact with. But... that's only the start.

5. Discover secret ways to out-smart, out-market, and out-sell the big guys.

Learn to market yourself and your business and feel really good about doing it. Even if you sell only physical products, we’ll show you how to market the service as the best part of the sale. Learn to turn your customers into your cities largest sales force. Learn what you can do that large companies are incapable of doing.

6. The Secret to Making Your Business THE Place to Come for Answers.

You can only succeed to the extent that you understand precisely what bothers your prospect, and precisely what that prospect wants to achieve. Knowing how to find out exactly what that is and then providing exactly the information that the customer needs to solve his/her problem right when they need it the most is one of the many things we can show you that keeps them coming back time and again.

7. The Best Ways to Use Testimonials to Promote Your Business and Gain Credibility.

I have yet to find one business —not one— where testimonials as proof hasn’t substantially improved sales. — Dan Kennedy. You must learn how to get them and how to best employ them in your business. And no, posting them on a clipboard in the waiting area (no kidding... I've seen it!) is not the way to do it.

8. Learn Techniques to Reduce or Even Eliminate Cold Calls.

Yes, you can sell people things they don’t need, but you will never sell anyone, anything that they don’t want… even if you might wish to. Learn the new ways to have customers calling you for what they want rather than you calling them with what they don’t.

9. Best of All… Learn to Double or Even Triple Your Customers Lifetime Value.

It is only through customer service that you gain trust and form a relationship with your customers. It is only through that relationship and trust that you may realize the full lifetime value in each of your customers, clients and all the friends they bring with them.

I'm convinced! Sign me up now!

Let's meet the staff:

Terry J. Wisner

Be a Customer Service Star! - Even If You Don't Know Where to Start!

Terry Wisner is the founder and President of “Partnering To Success.” He has been featured on numerous training videos, written one of the internets most downloaded articles – “How to Lose a Customer in Ten Easy Steps”, and was featured in Selling Power magazine and the book Transformational Leadership.

His knowledge of and experience in both organization and individual development is extensive. He holds a BBA from University of Michigan and a Masters in Organization Science from Central Michigan University. However, his true learning has come from working with hundreds of organizations and thousands of individuals to improve customer service and performance.

As a $500+ an hour consultant, Terry works with organizations to specifically improve the training and organizational developments ROI. After personally working with a Fortune 500 company, Terry has developed a passion for helping others become more successful.

Thousands of entrepreneurs, sales professionals, and sales managers have turned to Terry Wisner for answers to their most vexing customer service problems and concerns. His energetic, interesting and informative style makes Terry a very popular keynote speaker. He has spoken all over the world, from Kenya to Colorado Springs, and the keys to delivering delightful customer service are the same everywhere.

Terry will teach you exactly what it takes to move quickly from the basics to the most lucrative levels in your customer service planning and implementation. By taking the mystery and myth out of customer service marketing, Terry also helps you avoid common mistakes that would otherwise take you years to overcome.

His energetic, interesting and informative style makes Terry a very popular trainer and speaker. Whether before an audience of 8000 or in one of his remarkable seminars, he makes everyone comfortable, engaged, and ready for success.

His clients include; GMAC, xpedx, Hendricks Automotive Group, US Army, Red Cross, ACDelco, UPS and United Way of Michigan. Comments like; "You exceeded our lofty expectations by assisting our Sales team in being more successful" K Bowar, Factory Motor Parts and "The information you shared and knowledge imparted has proven beneficial for all attendees." Jeff Moon, GMAC

Here's More of What Audiences Say About Terry Wisner:

“Our entire organization has achieved more success following Terry's presentation at our national sales conference.”

“The interaction with Terry helped make our meeting more successful than any in the past. His ability to read the audience, encourage them to change, and give them the tools to do so was fantastic.”

“Terry made us all feel like he had worked in our company and industry for years. He made us all feel emotions and think like we haven't in years. Thanks Terry!"

“We have had several guest speakers in the past, Terry was the finest. Hopefully, he will be available next year too.”

“Terry has been a keynote speaker and presenter at our National Sales Meeting for the past six years. I can't imagine having a meeting without him there. He has helped shape our culture and direction.”

“Our organization is made up of many independent business professionals. Terry was able to make the message fit the audience and we got great feedback.”

“I saw Terry at another convention. That's when I said, we need him at our convention…he's awesome.”

“The thing that blows me away, is that he always gets nines and tens, and even a few elevens on our 1-10 evaluations.”

“When I went to the meeting and found out Terry was speaking, my whole attitude changed. They really are serious about helping us be more successful.”

As an inspirational speaker, teacher, and author, Terry Wisner delivers. He has helped people all over the world become more successful in Customer Service, Sales, Teamwork, Leadership, and Self-Improvement. He will help you!

Gaylyn Williams

Dramatically Increase Your Profits With Powerful Communications Skills

Gaylyn Williams is an international speaker and seminar trainer. She has conducted communication skills workshops for numerous businesses and nonprofit organizations nationally and internationally.

Who is Gaylyn?

She has written fourteen books

She is a certified facilitator and trainer with International Training Partners

She is the President of Relationship Resources, Inc. and Success Books, LLC

Gaylyn has served on many boards, including the Colorado Springs Customer Service Association

Her degree in linguistics gives her a firm foundation for her communication skills training

Gaylyn has published fourteen books including:

Christmas Activity Book published by Reader’s Digest

Harness the Power of Communication

Sharpen Your Customer Service Skills

The Essential Communication Toolkit

De-Stress Your Life

Sharpen Your People Skills,

Sharpen Your Interpersonal Skills

Her materials have been translated into 15 languages and are currently being translated into 8 more. People in over 100 countries have benefited from learning the information, principles, and skills contained in this workshop. Five hundred people are trained and certified facilitators of these workshops.

Gaylyn’s enjoyable, interactive teaching style give you practical customer service communication skills that will increase your profits. You will discover how to quickly—

1. Build trust and rapport with your clients, so they—

Remain loyal clients for years to come

Buy more products or services from you

Refer new clients to you

2. Become a problem solver for your clients, to boost their commitment to you and your products or services

3. Turn conflict with clients into increased profits

Thousands of entrepreneurs and sales professionals worldwide have achieved success in their personal lives and businesses through Gaylyn’s products and workshops. A few her clients include—

Colorado Springs Customer Service Association

The United Way

The International Center for Excellence in Leadership

Department of Human Services

Child Support Services

Pikes Peak Workforce Center

English Language Institute China

OC International

The Navigators

Youth with a Mission

Campus Crusade for Christ

You won’t want to miss this incredible opportunity to improve your customer service communication skills on November 10 and 11, 2006.

What are people saying about Gaylyn Williams and what she teaches?

“If you want to transform your business and multiply your profits, you must put the relationship before the transaction. I know of no more effective author and speaker on the subject of interpersonal skills than Gaylyn Williams.”
Paul Strauss, President, WCRT in Chicago

“Gaylyn is a pro… The world needs more mentors like this. Keep up the good work.” Claude Diamond, Mentor/Author/Speaker

“A MUST READ for every person who will interact with customers in any business. A MUST READ for those without prior experience in sales and management. A MUST READ for those wanting the ultimate result from any relationship, business or personal. Gaylyn, thank you for giving us what I consider the most powerful tool to date of the books, tapes and CDs. I have acquired over the past thirty years.” Jim Werner, 30-year veteran sales professional

“[This course] is long overdue. In my business the problem is never making money: It is knowing how to keep it and how to deal with people and problems, and people problems. What a great tool!” Bill J. Gatten, President/CEO/Author, North American Realty Consultants

“This is the most helpful, practical, meaningful and applicable workshop I have EVER attended...” George, a leader in California

“Very few entrepreneurs discover early enough that…the most important skills for success include mastering the strategies for building relationships, influencing others, handling conflicts, and creating credibility. Gaylyn is obviously dedicated to giving [sales professionals] the edge with her skill building systems.”
Richard Roop, Author, Speaker, Coach

“Talk is golden and now Gaylyn Williams has unlocked the communication vault. To be successful in business you must be armed for verbal combat or get eaten alive. This course by Gaylyn Williams will give you the tools to become a gold medal winning people person. [This course] is like having Gaylyn take you by the hand and walk you through the scores of verbal situations you are sure to encounter [in your business].” Mark Walters, Investor/Author

“I have attended my share of ‘how-to’ sessions designed to improve various facets of my work skills. Rarely have I taken away something I use every single day. I use the tools given in this course in every relationship.” Tim, a leader in California

“I have three things to say about your course: 1) excellent 2) Excellent 3) EXCELLENT!!” Phil, Ecuador

“This was the best workshop I've ever attended. It transformed parts of my own personal life. It was extremely helpful for my business. The written material is marvelous.” A leader in Kenya

“This is the only seminar/workshop I have ever come home from feeling like I could do what they taught—because I had done it.” Beverly, Texas

“A simple increase in knowledge about relationships isn’t enough to change behavior. Practice is the key and practice is at the core of this workshop. This material applies to every area of my life.” A Human Resources Director, Florida.

“I’m going to be different, not overnight but over the long haul. Here was a workshop that was not hype, emotions and fluff, but nuts and bolts, hammer and trowel foundational stuff!” John, Texas

“I came here thinking this was going to help me >on the job= but throughout the week it became more and more obvious that all of this applies to how I interact as a wife and mom! If you don't practice this at home, don't try to export it outside your home to your business! Nancy, Kenya

“There were many strained relationships and lack of trust among the staff, but as the topics were dealt with, a beautiful thing happenedCpeople went to each other seeking to work through their differences and build relationship not just among the staff, but also in marriages and families.” Peter, Guam

“This was the best course we have ever had at our university. It is a lot of fun and the students are really participating.” A Professor, Amman, Jordan

Great "Customer Service" begins with great customer communications. This is you chance to be trained by one of the worlds leading trainers in the field. Don't let this opportunity pass you by.

Joe McVoy

Joe McVoy - Internet Consultant and Direct Mail Marketing Expert. Profitable Marketing Systems Inc. and JoeMcVoy.com

Joe McVoy, President, has been an entrepreneur starting and building businesses for 25 years. He founded and grew two national companies that manufactured and sold consumer products to Wal-Mart, Target and numerous other retailers in the US and Internationally.

He also founded a direct marketing company that had 10,000 business accounts throughout the US and Canada. His most recent company was an Internet marketing company that helped over 1,320 businesses get into the promotional products industry.

He has sold his interest in these businesses to speak, do marketing & business consulting and to license proven business growth programs to small businesses along the Front Range of Colorado.

Joe's going to teach you "The One Questions Survey" that can determine the financial stability of your company. Validated by the Harvard Business School, this one question and the formula to compute the results were found to be far superior to the 100+ question surveys that were used up to that point.

Joe is also an expert when it comes to direct mail systems and he's going to let you in on his new secret weapon that has his clients falling over one another to get his services.

Here's Just a Few of The Many Testimonials From Past Customers of Joe:

“Before we saw your ad we didn’t know where to begin… Your program was a huge factor in our setting up our distributorship. It helped us start up much faster than expected, with greater efficiency and we’re enjoying the fabulous discounts allowed by going direct. In fact, we can say you’ve increased our business by 25 – 50%. That’s respectable in any business!”

- Scott Williamson

Antigo Area Shoppers Guide

“We are not even officially opened yet and have secured 6 orders totaling over $4,000! We also have a shirt order pending that will amount to $10,000. This is an excellent opportunity!

- Doug Lougherty

Business Advertising Concepts

“By the way, if you need a testimonial…. Your program has been worth every dime I paid for it. I made my money back the first week. Not many services of any kind can say that!”

- Lynn Kirkland

(Warrenville, SC)

“Just a note to let you know how pleased I am with PPC. After receiving your directory, I sold 2 orders that more than paid for the program. As a matter of fact, I more than doubled my commissions from what I would have made with the distributor I have been using over the past 10 years!”

- D.P. Patterson

Sooner Advertising Specialties

“Your program is well worth the money spent! In my first week of implementation I got $6,000 of orders!”

- Mark Hayes

Thanks to your program and suggestions, I have gotten my business off the ground and moving faster than I had ever dreamed. I expect to do anywhere between $250,000 and $500,000 in my first year. I have gained knowledge in areas at an incredible speed thanks to all your tips that saved me countless hours of aggravation. I wanted to thank you and let you know your program was paid off with my first order and I have never regretted a moment of it.” Thanks,

- Marc DiFrancesco

Paradigm Graphic Solutions

Quick update on Marc...

Joe,

3 years ago, I purchased your program and started an Advertising Specialty company. Thanks to your help, I have sold over a million dollars two years in a row and made close to $200,000.00 profit each year.

- Marc DiFrancesco

Paradigm Graphic Solutions

Advertising, Marketing, PPC and Direct Mail... If you are looking for a grand slam for your business, Joe should be at the top of your business list of 911 numbers?

Bob Adelmann

“Who ARE you…Really?”

As an entrepreneur for 60 years, Bob is perhaps best known as the host for many years of “Bob Adelmann’s Money Talk” on KVOR radio every Saturday morning.

Bob has discovered the key to interpersonal relationships: understanding behavior “styles” and how to use them to “connect” with others. Over the past 30 years, more than 40 million people have taken the DISC style analysis, which has allowed people to “gain the insight they need to be more successful, productive and fulfilled at work…”. The DISC system is based upon “a simple idea: that the foundation of personal and professional success lies in knowing yourself, understanding others, and realizing the impact of your actions and attitudes on other people”.

A graduate of Cornell University with two degrees, including an MBA with a concentration in economics and finance, Bob moved to Colorado Springs with his family in 1964. He started selling life insurance in a strange town with no natural market, and within a few years had qualified for the Million Dollar Round Table several times (this was back when a million dollars was a lot of money).

His career path took him from insurance into estate planning, and then into investment and tax planning. In 1984 he was nominated as one of the top ten investment salesmen for a major Wall Street investment firm. The market crash in October of 1987 was the beginning of Bob’s investment management company, which grew to over $15 million under his management in less than 10 years.

Since selling his investment company to his son in 1998, Bob has enjoyed successes (and some disappointments!) in a number of ventures. Each of his successes was directly attributable to his skill in understanding his clients.

As a newly-minted speaker and teacher in the areas of marketing, life management principles, and behavior styles, Bob brings a fresh, highly effective, and enthusiastic approach to his audiences.

Here's Just a Few of The Many Testimonials From Bob's Recent Trainees:

“I’ve known Bob for several years now, primarily through Business Network International (BNI) I have continued to be impressed with Bob’s positive outlook and willingness to help others. His presentation skills are remarkable, and he is always entertaining and educational. One of Bob’s many strengths lies in his ability to take on new challenges.”

Dr. Jeff Henry, D.C., Clinic Director, Colorado Springs

“What a delightful presentation you gave us yesterday. It was exactly what I needed to hear and many others expressed the same positive response. Thank you so much. We will definitely invite you to speak again.”

Edna Erosky, VP of Programs, Denver Sales Professionals, Denver, Colorado

“I have heard you speak a number of times over the last several years, and unbelievably you are 100% every time: fun, funny, factual. I’m looking forward to the next time.”

Stephanie Lewis, Les West Business Consultants, Denver, Colorado

“Thank you VERY much for a wonderful presentation last night. I hope you enjoyed doing it as much as we did hearing it. We are looking forward to a return engagement in the not-too-distant future when your schedule permits. We will be in touch on this. Again, thank you very much!”

Daniel Lynch, Businessmen’s Chapter, Denver, CO

“Dear Bob, Thank you so much for your excellent presentation to the Better Business Bureau of Southern Colorado. Your presentation was not only well presented, but very “meaty”, stimulating, and useful. Your smooth, yet humorous, flow made the speech very entertaining. I watched as most of the audience took notes, and I heard wonderful comments about the content of your speech. For 7:30 AM in the morning, that is high praise indeed. Again, thank you for your excellent presentation and educational handouts. We appreciate your willingness to speak to our group and create a buzz! Please feel free to use my name as a reference.”

Diane Stevens, Coordinator, Better Business Bureau of Southern Colorado

“We deeply appreciate your excellent presentations to our homeschooling teens and their parents at our annual Homeschool Day at the State Capitol on April 7, 2006. Your presentations were well received by everyone I talked to. It was obvious that you came very well prepared. I think interest and enthusiasm for the Future Statesman program will build and grow due to your presentations tying into the program so well. You achieved great audience interaction, by getting the young people involved. I have always immensely enjoyed your presentations. It is a real blessing and thrill for me to be able to work together with you in this venue.”

George Sechrist, Program Director, Christian Home Educators of Colorado

“Thank you for giving such a fine, professional presentation to our group last Monday. We appreciate your excellent delivery and keen insights. You certainly captivated our group! Our members appreciated the audience involvement, you relating your large client experiences, and valuable handout. Thank you again for addressing us. We invite you to join our group whenever your schedule permits”.

Linda Jones, President, Pikes Peak Sales Professionals, Colorado Springs

Are you ready to find out how your personality type can affect the way you interact with your customers? Are you ready to learn how to better determine the personality types of you clients and then customize your interactions to improve your lifetime customer value? Then your must join us and learn what Bob has to teach you.

Wes W. Waddell

Be a Customer Service Star! - Customer Service Training and Automation!

Wes and his beautiful wife Kathy are the proud owners of PrincessCrafts, the webs first all digital scrapbook membership site. Started in 2002, PrincessCrafts has grown to a group of 9 sites all tailored to a special niche in the computer scrapbook category.

Wes spent 20 years in the United States Air Force working with space systems command and control, engineering, training and systems test and evaluation. His expert knowledge of computers and web based automation, along with his more than 10 years of training experience were key elements in the quick success of his online business.

Wes has spent the last 4 years studying under the Pros of the Internet... Men like John Childers, Mike Filsaime, Matt Bacik and Mark Joyner - Founder of Simpleology.

Wes is known for making the impossible... possible!

He's also an expert on giving away training and information in a way that creates not only customer loyalty, but a better than 87% retention rate among his clients. Proof positive that great customer service and a great set of automation tools can grow a business with limited other forms of marketing.

His use of customer service automation tools such as Auto responders, membership software and BLOGs has made it possible for his group of sites to collect what is probably one of the largest collection of customer testimonials on the internet.

Here's Just a Few of the Hundreds of Testimonials From Customers at Wes & Kathy's Sites:

Kathy and Wes,

The program arrived! Working nights, somehow I don't think they'll be much sleep in the morning when I get home! Can't wait to begin, so excited.

The pages that I've downloaded <lots!> I was able to do 2 at a time, walk away & come back, so time wise it wasn't a problem to this point. I just think it's great that you think of the dial-up users and still offers the gifs along with png formats. I've added another star rating to your site in my book. I've visited several scrap sites and I got to tell you, nothing you haven't heard already, but your site is the very best I've seen!! The membership is low enough to fit my budget, it's beyond my imagination that so many pages are available! I do know what's been added to my wish list for Christmas! Membership to ALL your sites! :-) Thank heavens for external hard drives to store the goods, he?

Thanks Bunches!!

Dinina

Thumbs up for such a wonderful site. I had tried to do digital scrapping before I discovered Princess Crafts but could never get the hang of it. All of that changed as soon as I discovered your site and all it has to offer. Digital Scrapping is so much easier now and I know that by coming to your sites I can find pages, clip art, banners, buttons.. Anything I need for any project. And it just keeps getting better. Since I joined there is so much more available I'm not sure I will ever take enough pictures to use everything. Some days I can do up to 5 pages in such a short amount of time. Since starting I must have done at least 30 pages. Thank you for creating such a wonderful site that is suitable for everyone.

Good Luck with all the wonderful adventures ahead of you in the upcoming weeks and months. I cant wait to see the end result.

Hugs

Tanya

Kathy, I love all the princessCrafts sites. I'm still in the process of learning how to use everything and have enjoyed the lessons and all the pages, toppers, ideas, ect. It's great to be able to go back to princessCrafts whenever I want, especially with life's interruptions. You have to remember that scrapbooking is a never ending process and its great to have all the access you allow.

Thank you soooo much Kathy and Wes for the scrapbook site's you came up.

Patti

Kathy and Wes,

I just have to let you know that your great site has blessed so many lives at my nursing home. The memory books have made our elders just elated, and their families are just thrilled. I have put your site inside the books and them know that your generosity is what made these books possible.

Thanks Again

Theresa

PS Only problem is It is hard to keep up 120 scrapbooks...am making smaller ones and praying for volunteers to help make them.

Just think what testimonials like this could do for your business! Isn't it time you found out?

Wes is your Seminar organizer and will be your Master of Ceremonies for for the event.

Bio and information on Lee Reedy Coming soon...

As you can see, these speakers/trainers have a wealth of knowledge about the business and craft of customer service and automation to share with you.

You would pay thousands of dollars to talk with them all over the phone for just a few minutes. At Be a Customer Service Star - Customer Service Training and Automation you can ask them questions, chat with them and get to know them. You will get the opportunity to get advice, information, ask them anything you ever wanted to know… one on one.

I'm convinced! Sign me up now!

"You may be asking what makes Be a Customer Service Star - Customer Service Training and Automation so different. "

1. Get it all in one place. Go home with the knowledge of what real customer service skills and automation of much of the day-to-day management could do for your business

Most seminars give you general marketing information or concentrate on one narrow area of customer service. Be a Customer Service Star - Customer Service Training and Automation will show you a systematic approach to getting your customer service plan in place for your business, finding the best areas for improvement, applying real customer service skills from A to Z, and making your competitors green with envy as your customers become your biggest advertisers.

Obviously we can't teach you all that you need to know in just 1/2 day... but we can show you the path to begin the success of your business on.

2. Learn more in this 1/2 day than in three to five years of trying to do it all yourself

We've attended too many events that leave you breathless and overwhelmed with information and that keep you up late every night. At Be a Customer Service Star - Customer Service Training and Automation you will not feel like the fire hose is pointing directly at you. You'll love the relaxed atmosphere and easy to get training. You'll even have plenty of time to complete the strategic alliances you made during the day and chat with the speakers.

3. Get to know the speakers one on one

Be one of the few attendees to hang out with the presenters at lunch on Friday. Ask them the questions you most want answered. What better way to get one-on-one time with these professionals than in an informal atmosphere where you can ask any questions you wish and get straight answers. An extra charge of $47 per seat (includes your lunch) will apply for this exclusive event. We have only 24 seats available for this great opportunity so be sure to sign up for the lunch after you register for the seminar.

"Where and when is Be a Customer Service Star - Customer Service Training and Automation?"

Look no farther than your own back yard. Spend November 10th in beautiful Colorado Springs, Colorado, minutes from the Garden of the Gods and less than an hour from Pikes Peak. We have chosen the hotel carefully, not only for its great meeting facilities but so you all have the services you need within easy reach. Take advantage of your own big back yard.

"By now you are wondering how much it will cost you to access all of this great speaking and consulting talent."

Every one of the speakers charge $1,000 up to $4,000 EACH for training and consultations. And it is worth every cent at that price. They also pointed out that they each charge $100 per hour or more for in-office consultations… and that’s if you can get them to work with you. These are highly sought after speakers and trainers that schedule by the hour months in advance.

We know... Be a Customer Service Star - Customer Service Training and Automation is worth thousands of dollars.

However, we wanted to keep this event affordable for as many of you as possible.

Therefore your investment is only a low $30.00 to cover our meeting room costs.

(Special $10.oo discount if you book before November 10th, 2006)

Why would we give you such a great deal?

1. We want as many entrepreneurs and business owners as possible to benefit from the hundreds of hours we've invested putting this event together.

2. We've lined up great trainers and want to support them with a great turnout.